Here are the top 10 aged care providers in Melbourne, so that your family member gets the right level of support. Below is a clear, Melbourne-focused short list plus a plain-English buyer’s guide to the aged care system. You’ll see both residential aged care (aged care homes) and private home care services, with notes on care type, services offered, location coverage, and where to check quality and costs.

1. Acquaint — premium private home care services (Melbourne)

Care type:

Private in-home care, live-in care, 24-hour care at home, overnight support, respite care, hospital discharge support.
Coverage: Greater Melbourne.

Why choose Acquaint:

Same-carer continuity: We prioritise a consistent, known carer or small team so routines feel familiar.
Flexible scheduling: From a few hours to overnight and 24-hour support, tailored around work and family commitments.
Premium day-to-day support: Personal care, transport to appointments, companionship and community access.
Clinical coordination: We can liaise with your GP, specialists and allied health, and help organise equipment and home safety aids.
Clear communication: Regular updates via our APP or email, check-ins and care reviews so families always know what is happening.
Transparent pricing: Simple hourly rates, no Home Care Package administration fees, and pay-as-you-go flexibility. We can also work alongside an existing Home Care Package through our preferred provider if you want additional private support.

Good for:
Time-poor families seeking premium, personalised care at home, same-carer continuity, fast and flexible rostering, and regular family updates.

Next step:
Book a friendly care chat and we will map the right mix of hours, introduce your preferred care team and schedule your first visit within days of completing our Service Agreement.

Send us a message to know more

2. Baptcare — VIC/TAS not-for-profit with metropolitan coverage

Care type:

Residential care, retirement living, affordable housing, disability support, respite care, home care.

Why pick them:

Aged care homes and retirement living across metro Melbourne and regional VIC; pastoral support; allied health.

Good for:

Families wanting a not-for-profit ethos, strong community connections and faith-informed support if desired.

3. Benetas — Victorian not-for-profit with a wide range of services

Care type:

Residential aged care, retirement living, respite care, home care.

Why pick them:

70+ years serving Victorians, with multiple facilities and services across the state.

Good for:

Families preferring a long-standing organisation with both home care and residential care options.

4. Bolton Clarke — large not-for-profit across Australia (including Victoria)

Care type:

Residential aged care, retirement living, home and community support, respite care.

Why pick them:

Australia’s largest independent not-for-profit aged care provider, with nurses and clinical supports and multiple Victorian homes (e.g., Claremont Terrace, McKinnon).

Good for:

A stable provider with national resources plus local Melbourne homes.

5. Calvary — residential and respite care (including Melbourne)

Care type:

Residential care, retirement living, respite care, dementia support.

Why pick them:

Long history in health, a clear pathway from assessment to admission, and a mix of facilities around Melbourne.

Good for:

Families wanting a provider that spans hospitals, aged care and community services.

6. Estia Health — broad Melbourne footprint

Care type:

Residential aged care, respite care, dementia and palliative care streams.

Why pick them:

30+ VIC homes across Melbourne and regional areas, making it easier to find a preferred location close to loved ones.

Good for:

Choice of facilities and care type within one network.

7. Mercy Health — residential homes, including East Melbourne

Care type:

Residential care, retirement living, home care, respite care, dementia support, and allied health.

Why pick them:

Presence across VIC with homes like Mercy Place East Melbourne; strong clinical and lifestyle support.

Good for:

Central location options and a balanced clinical-lifestyle offering.

8. Opal HealthCare (including former BlueCross communities)

Care type:

Residential aged care, respite care, dementia and palliative care.

Why pick them:

Opal now owns and operates all former BlueCross homes across Melbourne, giving broad location choice under one brand.

Good for:

Families wanting many facilities to tour within one network.

9. Regis Aged Care — multiple Melbourne homes

Care type:

Residential care, retirement living, home care, respite care, dementia and specialist support.

Why pick them:

Large national network with many Melbourne homes; easy search by location radius to find a place near home or work.

Good for:

Choice of sites and service consistency.

10. Uniting AgeWell — not-for-profit with metro Melbourne services

Care type:

Residential aged care, home care packages, respite care.

Why pick them:

Strong Victorian footprint with multiple residential care communities and home care hubs across Melbourne.

Good for:

Families wanting both home care services and residential care under a single organisation.

What each provider should confirm before you say “yes”

Continuity: Ask whether you’ll have the same carer each visit (or a small, known team).
Updates: How will you receive feedback and updates on health and wellbeing, app, regular calls and reviews?
Safety: Review clinical management, incident processes and how after-hours issues are handled.
Food: For homes, ask about menus, cooking fresh on site, snacks and hydration.
Respect: Ensure cultural needs, languages, preferences and routines are reflected in personalised care plans.
Costs: Request a written fee schedule: daily fees, home care charges, extras, and how government subsidies apply.

The Aged Care Quality Standards set clear expectations of safe, high-quality care. Use them as your checklist when you tour or interview providers.

Your checklist for shortlisting providers

List your priorities: continuity of carers, clinical quality, dementia expertise, costs, and language needs.
Run a quick search in My Aged Care and build a shortlist near your preferred location.
Noting that it can take 6-12 months to secure a Home Care Package, check with My Aged Care in relation to waiting lists for government funded services such as Support at Home.
Tour or book a home visit: meet the team, sample the food, confirm safety processes, and review a sample personalised care plan.
Ask for references: other families in similar situations.
Check paperwork: fees, inclusions, and how the process works if your parents’ needs change.

Premium support

You want premium support that’s immediately available, is consistent, transparent and easy to manage. Let’s make that simple. Chat with Acquaint's friendly care team on 03 9267 9090 and we’ll handle the process, confirm availability, and set up introductions so you can stop worrying and know the right care is in place.

Send us a message to know more

_{Last updated: June 2025}